PRIVACY POLICY
1. INTRODUCTION
Welcome to the Privacy Policy of Ludus Altus Limited ("Ludus Altus," "we," "us," or "our"). Thank you for playing Magic Jigsaw and using our games, website, and related services.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use Magic Jigsaw, our official website, and any related services (collectively, the "Service").
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue your use of the Service.
We may revise this Privacy Policy from time to time. When we do, we will update the Effective Date above and publish the revised version on our website or within the Service.
2. DATA CONTROLLER & CONTACT INFORMATION
The data controller responsible for your personal information is:
Ludus Altus Limited
Email: [email protected]
Address:
3001 Brighton Blvd Ste 513
Denver, CO 80216
United States
If you have any questions regarding this Privacy Policy or our data processing practices, please contact us using the information above.
3. INFORMATION WE COLLECT
We collect information that you voluntarily provide as well as information collected automatically when you use the Service.
3.1 Information You Provide
Depending on how you interact with the Service, we may collect:
- Name, where applicable
- Email address
- Username or player nickname, where applicable
- Customer support communications
- Account information, if applicable
- Information submitted through surveys, promotions, contests, or other activities
You are not required to provide personal information unless it is necessary for a particular feature or service.
3.2 Information Collected Automatically
When you use the Service, we may automatically collect certain technical and usage information, including:
- Device information, such as device model, operating system, language, and device type
- IP address
- Advertising identifiers, where applicable
- Gameplay information and progress
- Usage statistics and interaction data
- Crash reports and diagnostic information
- Log information
- Network information
- Technical information necessary to operate, maintain, and improve the Service
3.3 Information from Third Parties
Where necessary to operate and improve the Service, we may receive limited information from trusted third-party service providers, including platform operators such as the Apple App Store and Google Play, analytics providers, advertising partners, or other authorized business partners.
4. PURPOSE AND LEGAL BASIS FOR PROCESSING
We process personal information for the following purposes, subject to applicable law.
4.1 To Provide and Maintain the Service
We may process information to:
- Provide and operate Magic Jigsaw
- Save and maintain gameplay progress
- Provide game features and functionality
- Respond to customer support requests
- Maintain and troubleshoot the Service
- Communicate with you regarding the Service
4.2 Legitimate Interests
Where permitted by applicable law, we may process information based on our legitimate interests to:
- Improve and optimize the Service
- Analyze game performance and user engagement
- Develop new features and content
- Improve user experience
- Detect, prevent, and investigate fraud, abuse, or unauthorized activities
- Maintain network and system security
- Protect our legal rights and interests
4.3 Consent
Where required by applicable law, we may process certain information based on your consent, including:
- Personalized advertising, where available
- Optional marketing communications
- Certain tracking or analytics technologies
- Other processing activities for which consent is legally required
Where processing is based on consent, you may withdraw your consent at any time through available device or Service settings or by contacting us.
5. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share personal information with the following categories of recipients where reasonably necessary:
- Service providers that assist with hosting, cloud infrastructure, analytics, advertising, customer support, security, and technical operations
- Advertising and attribution partners, where applicable
- Platform providers such as Apple App Store and Google Play
- Professional advisors, such as legal, accounting, or other professional service providers
- Government authorities, regulators, law enforcement agencies, or other parties where required by applicable law
- Other users where you voluntarily participate in features that make certain information publicly or socially available
We require service providers that process personal information on our behalf to use such information only for authorized purposes and to maintain appropriate security measures.
6. INTERNATIONAL DATA TRANSFERS
Because the Service may be available to users worldwide, your personal information may be transferred to, stored in, or processed in countries or regions outside your country or region of residence.
These countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we implement appropriate safeguards for international transfers, including Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide and maintain the Service
- Maintain gameplay and account functionality
- Comply with applicable legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
- Detect and prevent fraud or abuse
- Protect our legitimate business interests
When personal information is no longer reasonably required, we will delete, anonymize, or otherwise securely dispose of it in accordance with applicable law.
8. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
- Access your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or request restriction of certain processing
- Withdraw consent where processing is based on consent
- Request portability of certain personal information, where applicable
- Lodge a complaint with a relevant data protection authority
To exercise applicable privacy rights or submit a privacy-related request, please contact us at:
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
9. COOKIES AND TRACKING TECHNOLOGIES
Our website and Service may use cookies, software development kits (SDKs), pixels, local storage, and similar technologies to:
- Maintain website and Service functionality
- Remember preferences
- Analyze website and game usage
- Improve user experience
- Measure advertising and campaign effectiveness, where applicable
- Detect and prevent fraud and abuse
- Provide relevant advertising, where applicable
You may be able to manage or disable certain cookies through your browser or device settings. However, disabling certain technologies may affect the functionality of the Service.
10. DATA SECURITY
We implement commercially reasonable administrative, technical, physical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
11. CHILDREN'S PRIVACY
The Service is not directed to children under the age of 13, or any higher minimum age required under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
If we become aware that we have collected personal information from a child without the legally required parental or guardian consent, we will take reasonable steps to delete such information in accordance with applicable law.
If you believe that a child has provided personal information to us, please contact us at:
12. THIRD-PARTY SERVICES
The Service may integrate or interact with third-party services, including:
- Analytics providers
- Advertising and attribution providers
- Cloud hosting and infrastructure providers
- Platform providers, such as Apple App Store and Google Play
- Customer support tools
- Security and fraud-prevention providers
- Other technology and service providers necessary to operate the Service
These third-party services may collect and process information in accordance with their own privacy policies and terms. We encourage you to review the privacy policies of applicable third-party providers.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal requirements, or other operational reasons.
Any revised version will become effective upon posting on our website or within the Service, unless otherwise required by applicable law.
The Effective Date at the top of this Privacy Policy will be updated when material changes are made.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
14. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Ludus Altus Limited
Email: [email protected]
Address: 3001 Brighton Blvd Ste 513 Denver, CO 80216 United States